Emerald Phone System
Emerald Phone System
VoIP Phone System
A robust VoIP phone system is essential for seamless communication between passengers, drivers, and dispatchers. Cab Treasure’s VoIP phone system enhances operational efficiency, customer experience, and security through its advanced call management capabilities.
Key Features of Emerald Phone System
Cloud-Based Call Management System for Dispatchers
- Centralized, cloud-based call handling ensures dispatchers can manage calls from any location with internet access.
- Scalable to handle high call volumes without delays.
Click-to-Call Functionality for Passengers and Drivers
- One-click calling from the passenger app or driver app for seamless communication.
- Reduces wait times and improves response efficiency.
Automated IVR for Call-Based Ride Booking
- Enables passengers to book rides via voice prompts without human intervention.
- Reduces dispatcher workload and speeds up the booking process.
Call Masking for Privacy Protection
- Ensures passenger and driver phone numbers remain confidential.
- Enhances security and prevents misuse of contact details.
Call Recording for Security and Dispute Resolution
- Automatically records conversations for quality control, training, and dispute resolution.
- Helps in resolving fare disputes and service complaints efficiently.
Auto-Dialler for Missed Calls and Follow-Ups
- Automatically calls back missed calls to capture potential bookings.
- Improves customer engagement and reduces lost ride requests.
VoIP Call Routing Based on Driver Availability
- Intelligently routes calls to available drivers, reducing passenger wait times.
- Optimizes dispatch efficiency by prioritizing driver availability.
Innovative Call Queuing System for Large Call Volumes
- Manages high call traffic with an organized queue, reducing on-hold times.
- Ensures fair call distribution among dispatchers.
Instant Call Transfers Between Dispatchers
- Enables dispatchers to quickly transfer calls without losing context.
- Improves coordination and reduces call handling times.
Integration with CRM for Managing Customer Inquiries
- Links customer call history with CRM data for personalized service.
- Helps dispatchers access past interactions, booking history, and preferences.
Automatic Back on Phone
- Ensures dispatchers are reconnected to calls instantly after accidental disconnections.
- Reduces downtime and improves customer experience.
Unique Features Of Emerald Phone System
AI-Powered Voice Assistant for Ride Booking
- Uses AI-driven voice recognition to handle common ride-booking requests without human intervention.
- Reduces wait times and improves self-service capabilities.
Dynamic Surge Alert via VoIP Calls
- Automated voice alerts notify passengers and drivers about real-time surge pricing.
- Helps in better ride allocation and demand management.
Real-Time VoIP Call Analytics
- Provides insights into call durations, missed calls, and response times.
- Helps optimize dispatcher efficiency and improve customer service.
Cab Treasure’s VoIP phone system is designed to streamline ride-booking operations, enhance customer communication, and improve dispatcher efficiency while maintaining privacy and security at every level.
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